In-Store Pickup
Here's our most frequently asked questions when it comes to our In-Store Pickup Service.
Items may not be available at the requested store, please wait for confirmation before attempting pickup.
All orders placed Monday-Thursday before 2pm (CST) will begin processing within 24 hours, pending availability and payment authorization*.
ORDERS ARE NOT PROCESSED DURING THE WEEKEND.
Any orders placed Friday - Sunday will not be processed until the following Monday*.
*Holidays excluded.
If your item is coming from another location, you will receive an "Order Update" email with an estimated pickup date.
Once your order is at the requested location and ready for pickup, you will receive an email confirmation and phone call.
Contact us Monday through Friday: 9a-5p at customerservice@austinsshoes.com